Privacy policy
This privacy policy describes how Lahku.com collects, uses, and discloses your personal information when you visit or make a purchase from the website.
Collection of Personal Information
When you visit the website, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this privacy policy, we refer to all information that can uniquely identify an individual (including the information below) as 'Personal Information.' Please see to the list below for more information about what personal information we collect and why.
Device Information:
- Examples of personal information collected: Browser version, IP address, time zone, cookie information, which websites or products you view, search terms, and how you interact with the website.
- Purpose of collection: To load the website correctly for you and to perform analyses of website usage to optimize our site.
- Collection source: Automatically collected when you access our website using cookies, log files, web beacons, tags, or pixels.
- Disclosure for business purposes: Shared with our processor Shopify. Order information.
Order Information
- Examples of personal information collected: Name, billing address, shipping address, payment information (including credit card number), email address, and phone number.
- Purpose of collection: To provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Collection source: Obtained from you. Disclosure for business purposes: Shared with our processor Shopify.
Customer Support Information
- Examples of personal information collected: name, billing address, shipping address, payment information (including credit card number), email address, and phone number.
- Purpose of collection: to provide customer support.
- Collection source: obtained from you.
Minors
The website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your personal information with service providers to assist us in providing our services and fulfilling our agreements with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
- We may share your personal information to comply with applicable laws and regulations, to respond to a lawsuit, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
As mentioned earlier, we utilize your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For instance:
- We use Google Analytics to help us understand how our customers use the website. You can read more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en. You can also opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout.
You can opt out of targeted advertising by:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
- BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Usage of personal information
We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you updated about new products, services, and offers.
Legal Basis
In accordance with the General Data Protection Regulation ("GDPR"), if you reside in the European Economic Area ("EEA"), we process your personal data based on the following legal grounds:
- Your consent;
- Performance of the contract between you and the website;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, provided they do not override your fundamental rights and freedoms.
Retention
When you place an order via the website, we will retain your personal information in our records unless and until you request us to delete this information. For more information about your right to deletion, please see the section "Your Rights" below.
- Temporary Denial List of IP Addresses associated with repeated failed transactions. This denylist persists for a few hours.
- Temporary denial list of credit cards linked to rejected IP addresses. This denylist remains for a few days.
Your Rights
GDPR
If you are a resident of the EEA, you have the right to access the personal information we hold about you, to transfer it to a new service and to request that your personal information be corrected, updated, or deleted. To exercise these rights, please contact us via the contact information below:
Your personal information will initially be processed in Ireland and will then be transferred outside of Europe for storage and further processing, including to Canada and the USA. For more information on how data transfers comply with GDPR, refer to Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
Cookies
A cookie is a small amount of information downloaded to your computer or device when you visit our website. We use several types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your web experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or navigate from one page to another. Cookies also provide information about how people use the website, such as whether it's their first visit or if they are frequent visitors.
We use the following cookies to optimize your experience on our website and to provide our services:
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updating customer account information. |
Reporting and analysis
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page | Track landing pages |
| _orig_referrer | Track landing pages |
| _s | Shopify analytics. |
| _shopify_fs | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
The duration for how long a cookie remains on your computer or mobile device depends on whether it's a "persistent" or "session" cookie. Session cookies last until you finish browsing, while persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Keep in mind that deleting or blocking cookies may negatively impact your user experience, and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether to accept cookies or not through your browser controls, usually found in your browser's "Tools" or "Settings" menu. For more information on changing your browser settings or how to block, manage, or filter cookies, refer to your browser's help file or visit websites like www.allaboutcookies.org.